FAQs
General
What is PocketCFO?
PocketCFO is an innovative financial insights platform that monitors the financial health of your company and offers personalized insights driven by data to help you grow your business.
Why do I need PocketCFO?
How is PocketCFO different from Quickbooks, Sage or Xero?
What do I need to set up an account?
Setting up your account with PocketCFO is a breeze. The first step is to create a business profile with your company's information at go.pocketcfoapp.com/signup. You'll also need your bank details and PocketCFO will securely and seamlessly integrate with your bank account. You can integrate with your additional financial softwars as well. See our list of integrations here and email us at hello@pocketcfoapp.com if there is a financial system you use that we don't integrate with yet.
Are you mobile-friendly?
Yes! In fact we are mobile-first. PocketCFO will be available on iOS and Android devices. Our uniqley designed platform makes it easy for you to check your dashboard anytime, anywhere. In fact, we encourage you to monitor your account a few times a day so you're always in the know with your finances.
Do you offer a desktop version?
Not currently as we are mobile-first. Being founders ourselves and always on the go, we wanted to be sure there's little to be done to find out your financial position. With PocketCFO, there's no need to pull out your laptop, boot up your browser and hope you have a wireless connection. Everything will be available on your mobile device. With that said, a desktop app is in the works!
How can I delete my account?
We are sorry to see you go. To delete your account go to the Account tab > Account & Profile > Delete Account, in your mobile device. Due to the California Privacy act, all your information will be deleted and cannot be recovered. You can always recreate a new account with PocketCFO in the future.
Can I add multiple businesses?
We praise entrepreneurs with multiple businesses. However, PocketCFO lets you add one business at a time. If you have more than one business, you can create a separate account for each company.
Can I import a budget from Excel?
At PocketCFO, our goal is to get rid of spreadsheets. They are cumbersome to update and a burden to maintain. By directly connecting your bank and key financial management systems to our platform, you can instantly connect and automate your data. There is o need to manually update or import your data from spreadsheets.
Do you offer training?
Using PocketCFO is easy and intuitive. Seamlessly integrate PocketCFO with your key financial management systems, and we will do the heavy lifting.
How does PocketCFO app work?
Can I connect multiple bank accounts for one business?
This feature is coming soon!
Can I disconnect my software integrations?
Yes, you can disconnect your software integrations at any time. Go to Account > My Integrations to disconnect your integration(s). However, you will need to maintain your bank connection if you want to continue using the application. If you would like to cancel your monthly integration subscription, go to Account > Plan & Billing > Update my plan > Remove from plan. You can do this in app or on the web.
Security
How is my data secured?
What is Plaid?
Pricing & Payment
What does PocketCFO cost?
Review our pricing plans here.
Do you offer a free trial?
Yes, we offer a 14-day free trial. When you sign up at go.pocketcfoapp.com/signup you will be automatically prompted with a free trial. We will not take your credit card information until after the free trial is over and you are ready to move forward with a monthly plan.
Do you have a free version?
We currently do not offer a free version but we do offer a 14-day free trial. We have special pricing for neurodiverse, BIPOC or female-owned businesses. Email us at hello@pocketcfoapp.com to see if you are eligible.
Do you have special pricing for neurodiverse, BIPOC or female-owned businesses?
Do I need to input my payment information to start my trial?
We will not take your credit card information until after the free trial is over and you are ready to move forward with a monthly plan. There will be an option to use your business bank account for payment information. If you check that option, your business bank account will be used as payment once your trial is over. We will send an email confirmation before you are charged.
Can I add an integration after my trial has ended?
Yes, you can add an integration to your plan at any time. You will be charged for the integration at the beginning of your next billing cycle.
Do I need to have a QuickBooks and Stripe account to use PocketCFO?
You only need a bank account to get started with PocketCFO. If you use additional software systems in your company's financial stack including QuickBooks or Stripe, you have the ability to integrate those services with PocketCFO. We will use the data aggregated from each system to generate insights and provide you with a holistic picture of your business activity. Is there a software service that you use that we currently don't integrate with?
Can I get a refund if I cancel my subscription?
Yes, you can cancel your subscription at any time and you will be refunded the prorated amount back to the payment method on file within two weeks.
